If you need to change an order that has not been shipped, please call or email us as soon as possible.
As our sewn products are not mass-produced, and USA-based SilverGuard hand-makes to order all of those SEWN products, orders containing Flatware Rolls, Zippered Storage Bags, Jewelry Travel Bags, or Flapped Pouches (whether standard sizes from website options or custom sizes) are not inventoried/ready to ship. We are currently experiencing a backlog due to access to materials and an increase in orders due to many folks being home during the COVID pandemic and having the time to inventory, measure and place orders. When possible we will try to accommodate special circumstance requests (e.g. wedding gift, moving, visiting from another country, etc.).
SilverGuard is in Central Time Zone
Toll-free: 877.206.5296 (Within US & Canada)
Customer Service: firstname.lastname@example.org
Drawer Insert Inquiries Only: email@example.com
For returns or exchanges, please read our return policy. Returns should be sent to:
321 Kissing Oak Dr