If you need to change an order that has not been shipped, please call or email us as soon as possible.
Orders that ONLY include Pacific Silvercloth® By-the-Yard, the 3M Anti-Tarnish Strips, and/or any of our silver cleaning products typically ship the same or next business day. However, as our sewn products are not mass-produced, and SilverGuard hand-makes to order all of our SEWN products in the order they are received, orders containing Flatware Rolls, Zippered Bags, Jewelry Travel Bags, or Flapped Pouches (whether standard sizes from website options or custom sizes) can take one to four weeks to ship, and occasionally longer, depending on our workload, and especially for several months both before and after the holidays. Please call or email if you have a special need…we try to accommodate special circumstance requests whenever possible.
SilverGuard is in Central Time Zone
Toll-free: 877.206.5296 (Within US & Canada)
Customer Service: firstname.lastname@example.org
Drawer Insert Inquiries Only: email@example.com
For returns or exchanges, please read our return policy. Returns should be sent to:
321 Kissing Oak Dr